At Silk Laundry, we are building something more considered than a traditional store environment.

This is a space where luxury service, community, and commercial performance are equally valued, and every client interaction is an opportunity to create something meaningful.

The Opportunity

Located on High St Armadale, this role offers the opportunity to step into:

• A beautifully designed, elevated retail environment
• A globally recognised, fast-growing brand with strong momentum
• An engaged and loyal client base, with meaningful opportunity to expand
• A small, high-performing team where your impact is visible and valued

This role sits at the intersection of retail, brand, and community, suited to someone who enjoys both the commercial and human side of the business.

About the Role

This is not a traditional retail management position. You will take ownership of the store as a business, balancing client relationships, team leadership, and commercial performance.

• Drive sales through a strong focus on clienteling, service, and key retail metrics (ATV, conversion, units per sale)
• Build a loyal, high-value client base and support ongoing client retention
• Create a sense of energy and relevance within the local community
• Lead events, partnerships, and in-store experiences
• Set and uphold a standard of generous, thoughtful service

What You'll Bring

• A commercial mindset, with confidence in delivering KPIs, achieving sales, and reaching results.
• A natural ability to build genuine, long-term client relationships.
• A sense of ownership: You take pride in what you build and how it performs.
• Confidence working with premium, often affluent customers.
• An interest in community, events, and creating meaningful in-store experiences.
• Experience in premium, luxury, or client-led environments.
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You may come from retail, wholesale, events, or business development, what matters most is your ability to connect, build, and deliver results.

What We Offer

• Competitive salary + bonus structure 
• Quarterly clothing allowance + seasonal gifting
• Opportunities for international travel and pop-ups
• Access to brand events, collaborations, and experiences
• A brand with global relevance and strong momentum
• Real autonomy, the opportunity to shape your store, your team, and your client community

This role is well suited to mature person who values quality of service, meaningful client relationships, and a results-driven approach to retail.

If this resonates, we would love to hear from you.